Charlotte Reed

Charlotte Reed manages the day-to-day coordination of Dr Mercer’s practice and supports patients from their first enquiry through to postoperative follow-up. She works closely with the clinical team to ensure appointments, investigations, theatre arrangements and aftercare are organised carefully and communicated clearly.

Her approach is warm, discreet and highly organised. Whether a patient has a practical question before consultation or needs help coordinating the details around surgery, Charlotte provides a consistent point of contact throughout the journey.